From the category archives:

social media diary

Viral marketing and ROI is the question. We explain 4 things that will help create more buzz for your video.

How much do your Facebook page fans engage, I mean really? Only 0.45 percent. Find out what this means for your marketing strategy.

What satisfies your customer?

by Urs E. Gattiker on 2012/01/15 · 33 comments 4,798 views

in a dos and don'ts,social media diary

Should you use sentiment analysis? If yes, what are the biggest mistakes you want to avoid? We tell you what to watch out for.

2012 trends: What makes a failure?

by Urs E. Gattiker on 2012/01/01 · 28 comments 4,493 views

in social media diary

3 examples of misfit trends that break the rules but still succeed in a connected world, while other business models collapse.

Micro and large organizations are concerned about their lack of resources, engagement metrics are elusive, privacy is no longer critical and speed matters.