Thanks for the comment, looking forward to getting more ‘beef’ next time. Thanks

As it relates to the comment above from Mr. Fraser, because of our attention to client confidentiality, we do not discuss complaints in public forums, however, we believe that we addressed Mr. Fraser’s concerns several years ago when a court order dismissing his claim was issued. Our views on this matter have not changed.

What we can say is that Mr. Fraser is entitled to his opinions, and we disagree with them. We do, however, remain committed to providing excellent financial services to our clients and managing every relationship with the utmost professionalism, whether it be in our branches, on the telephone, or here on the internet.

Once again, thanks a bunch for your support of RBC p2p, it’s greatly appreciated!!

Cheers!

Michel Savoie
Host, RBC p2p
Manager, Client Strategy – Ngen

1) via the web form to Investor Relations, the other via

2) e-mail to the media contacts Media Contacts – Royal Bank of Canada

Here is the e-mail, same as we did via the web-based contact form online.

===>
2008-12-11 emailed to:
Dear Ms. Chan

I am not sure if you monitor the blogosphere but you may want to look at this blog post that talks about Royal Bank of Canada’s Blog.

http://commetrics.com/?p=598

I would urge you to maybe also check the comment that was posted with the above blog post. You may want to respond to this comment by writing your response and getting it posted on this blog.

Cordially

Urs E. Gattiker
ComMetrics

======>

30 hours have passed – NO RESPONSE no even an acknowledgment regarding receipt of the messages – yes webpage says one gets response…. really nothing so far.

1) should a corporate blog address touchy issues – this corporate blogger – Todd Defren – suggested that it should:

Agenda of the Corporate Blog

We decided to follow Todd’s advice and posted the comment – see above – even though it is negative for the Royal Bank of Canada – but it is in the open – the bank can respond.

2) should Royal Bank of Canada monitor the blogsphere. As John Dowdell from Adobe suggests in his recent blog post:

Please don’t trust me

monitoring is very important.

I am not sure if the people at the Royal Bank of Canada monitor the blogsphere. Nevertheless, more than 24 hours after the above comment was posted, I am still waiting for a response from the nice folks at the Royal Bank of Canada.

In fact, I invite Investor Relations or those from Media Contacts – Royal Bank of Canada to post a response right here.

Would this not be what we expect of a company that is trying to protect its reputation?

$100,000 – MISTAKE (FISHERMEN’S LOAN)

I’m a commercial fisherman fighting the Royal Bank of Canada (RBC Bank) over a $100,000 loan mistake. I lost my home, fishing vessel and equipment. Help me fight this corporate bully by closing your RBC Bank account.

There was no monthly interest payment date or amount of interest payable per month on my loan agreement. Date of first installment payment (Principal + interest) is approximately 1 year from the signing of my contract.
Demand loan agreements signed by other fishermen around the same time disclosed monthly interest payment dates and interest amounts payable per month.The lending policy for fishermen did change at RBC from one payment (principal + interest) per year for fishing loans to principal paid yearly with interest paid monthly. This lending practice was in place when I approached RBC.
Only problem is the loans officer was a replacement who wasn’t familiar with these type of loans. She never informed me verbally or in writing about this new criteria.

Phone or e-mail: (list deleted by editor)
….
……

http://www.corporatebully.ca
http://www.youtube.com/CORPORATEBULLY

“Fighting the Royal Bank of Canada (RBC Bank) one customer at a time”