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	<title>ComMetrics - web benchmark, web analytics,  blogs, e-commerce,  Zürich &#187; celebrity endorsement</title>
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		<title>ComMetrics weekly review: FTC to marketing via Twitter</title>
		<link>http://commetrics.com/articles/2009-week-41/</link>
		<comments>http://commetrics.com/articles/2009-week-41/#comments</comments>
		<pubDate>Sun, 11 Oct 2009 18:30:39 +0000</pubDate>
		<dc:creator>Urs E. Gattiker</dc:creator>
				<category><![CDATA[c corporate blogging]]></category>
		<category><![CDATA[social media diary]]></category>
		<category><![CDATA[white papers research]]></category>
		<category><![CDATA[backchannel on Twitter]]></category>
		<category><![CDATA[brand monitoring]]></category>
		<category><![CDATA[celebrity endorsement]]></category>
		<category><![CDATA[email Marketing]]></category>
		<category><![CDATA[FTC]]></category>
		<category><![CDATA[social media measurement]]></category>
		<category><![CDATA[social media strategy for recruiting]]></category>
		<category><![CDATA[WordPress plugins]]></category>

		<guid isPermaLink="false">http://commetrics.com/?p=4882</guid>
		<description><![CDATA[ComMetrics Week in Review: FTC creates double-standard for bloggers, Twitter helps customer engagement, re-focus on inbound marketing. Plus free tools and more!]]></description>
			<content:encoded><![CDATA[<p></p>
<div class="topsy_widget_data topsy_theme_blue" style="float: right;margin-left: 0.75em; background: url(data:,%7B%20%22url%22%3A%20%22http%253A%252F%252Fcommetrics.com%252Farticles%252F2009-week-41%252F%22%2C%20%22style%22%3A%20%22big%22%2C%20%22title%22%3A%20%22ComMetrics%20weekly%20review%3A%20FTC%20to%20marketing%20via%20Twitter%22%20%7D);"></div>
<p><a href="http://Twitter.gattiker.name" target="_blank"><br />
<img style="font-size: 16px;vertical-align: baseline;background-color: transparent;float: left;padding: 0px;margin: 10px;border: 0px initial initial" src="http://www.cytrap.eu/files/ComMetrics/2009/image/SN/2009-10-06Twitter.gif" border="1" alt="Image - Connect with Urs E. Gattiker on Twitter" width="125" height="125" /> </a><a href="http://Twitter.gattiker.name" target="_blank"> </a>Short link blogging coming your way this week: our <strong>top stories</strong> include <strong>how 50 global brands use Twitter</strong>, <strong>why we should focus more on inbound than outbound marketing</strong>, and  <strong>how to make email marketing more conversational</strong>. Plus, check out some free tools, including <strong>recruiting secrets</strong>.</p>
<p>In case you missed the last six weeks’ best links:</p>
<p><a title="social media buzz, ethics and privacy matters ..." href="http://commetrics.com/articles/2009-week-35/" target="_blank"><strong>Very useful links: Microsoft vs. Facebook vs. SAP</strong></a> for week 35.<br />
<a title="top stories include Amazon's Elastic Computer Cloud or EC2 vulnerability to hacking, 34 free social media tools, Microsoft and Bing's imminent release of a new, joint feature and how the media shift shows why BBC, AOL and the Guardian are becoming increasingly dependent on social networks like Facebook, Xing and Bebo to get traffic (view chart) and how Twitter may be named in a lawsuit after a driver's tweeting caused freeway carnage" href="http://commetrics.com/articles/2009-week-36/" target="_blank"><strong>Very useful links: Data-theft to tweet-deaths via free tools</strong></a> for week 36.<br />
<a title="banning Twitter - try again NFL..." href="http://commetrics.com/articles/2009-week-37/" target="_blank"><strong>Very useful links: NFL bans Twitter, now with adverts</strong></a> for week 37.<br />
<strong><a title="ComMetrics week 38 - the best social media links you missed" href="http://commetrics.com/articles/2009-week-38/" target="_blank">Very useful links: Real Madrid to GM via Twitter</a></strong> for week 38.<br />
<a title="SEO experts’ top 5 secrets." href="http://commetrics.com/articles/2009-week-39/" target="_blank"><strong>Very useful links: Audi to Ecofootprint via PlayStation</strong></a> for week 39.<br />
<a title="top stories include Toyota’s Lexus issues major recall, Internet ad spending surpasses TV, the Public Relations Society of America (PRSA) shows us the way for social media benchmarking. " href="http://commetrics.com/articles/2009-week-40/" target="_blank"><strong>Very useful links: Toyota to Razorfish via PRSA</strong></a> for week 40.<span id="more-4882"></span></p>
<p><strong>Social Media TOOLS and GUIDES that make a DIFFERENCE</strong><br />
VERY USEFUL <a title="how to fine-tune your SEO efforts - step-by-step" href="http://commetrics.com/articles/best-seo-plugin/" target="_blank">Top 5 SEO secrets to WordPress</a></p>
<p>VERY USEFUL =&gt; <a title="10 WordPress plugins you must have" href="http://commetrics.com/articles/for-corporate-bloggers/" target="_blank">The best WordPress plugins for bloggers</a></p>
<p>#tips2follow &#8211; <a title="This blog post provides a quick overview of the 10 steps Jason shared along with some colorful commentary for context and perspective." href="http://chuckhebert.wordpress.com/2009/09/28/a-10-step-guide-for-developing-a-social-media-strategy-for-recruiting-a-taleo-world-session-review/" target="_blank">A 10-Step Guide for Developing Social Media Strategy for Recruiting</a></p>
<p>Are you one of those presenters who has <strong>nightmares before going on stage</strong>? Things just got a heck of a lot worse: <strong>you now have to integrate social media into your presentation and monitor the backchannel on Twitter</strong> to <a title="How Speakers Should Integrate Social Into Their Presentation" href="http://www.web-strategist.com/blog/2009/10/09/how-speakers-should-integrate-social-into-presentations/" target="_blank">gauge your audience &#8211; how it works 101</a>.</p>
<p><strong>Social Media FIRST to Move – TRENDWATCH</strong><br />
#trends2watch #first2move the Federal Trade Commission or <strong>FTC will charge bloggers up to $11,000 for not disclosing paid posts</strong>.</p>
<ul>&#8220;The revised Guides also add new examples to illustrate the long standing principle that &#8216;material connections&#8217; (sometimes payments or free products) between advertisers and endorsers&#8211;connections that consumers would not expect&#8211;must be disclosed. These examples address what constitutes an endorsement when the message is conveyed by bloggers or other &#8216;word-of-mouth&#8217; marketers. The revised Guides specify that while decisions will be reached on a case-by-case basis, the post of a blogger who receives cash or in-kind payment to review a product is considered an endorsement. Thus, bloggers who make an endorsement must disclose the material connections they share with the seller of the product or service.&#8221;</ul>
<p>The FTC also has its eye on celebrities. &#8221;Celebrities have a duty to disclose their relationships with advertisers when making endorsements outside the context of traditional ads, such as on talk shows or in social media,&#8221; the release explained.</p>
<p>@Genuine @jowyang <a title="The FTC’s new guidelines for bloggers clearly illustrate that treating one group differently than another without cause starts things off on the wrong foot, creating an unfair double-standard." href="http://commetrics.com/articles/sheer-transparency/" target="_blank"><strong>Bloggers are now under scrutiny from the FTC. Which blogging disclosures do you think are the best</strong></a>?</p>
<p>But the question remains: Why must bloggers disclose receiving a product from a manufacturer that they write and publish a review about online <a title="read the comments - bloggers are wondering if this is not another example of bad regulation - what is your opinion" href="http://commetrics.com/articles/sheer-transparency/#comments" target="_blank">while newspapers and magazines do not?</a> Not only is it unfair, but why distinguish disclosure by what medium is used?? #badgovernance</p>
<p>For sure, the FTC fails the fashion test, but this latest regulation makes things more complex while leaving the core opaque as far as celebrity endorsements and paid blog posts are concerned #blogdisclosure</p>
<p><strong>Social Media MARKETING BUZZ – Building or Damaging Brand</strong><br />
<a title="esearch tries to find out what 50 brands tweet about and how, as well as what users interacting with these Twitter accounts tweet about... private users' tweets appear to be all over the map" href="http://commetrics.com/download/12/" target="_blank"><strong>Recent study about Twitter use</strong></a>: Business tweets are an attempt to raise brand awareness, brand knowledge and improve relationship management. In contrast, the purpose of personal tweets is all over the map, including sharing knowledge and telling one&#8217;s friends about a recently seen movie &#8211; sometimes wasting time?</p>
<p>Nevertheless, <strong>this does not allow us to conclude that there is an increasing desire for brand engagement</strong> and customer service on more community-based media&#8230;. NO sir.</p>
<p><strong>Job Opening</strong><br />
@WomenWhoTech @InfoSecJobsUK Students @naijand @lhawthorn -<strong> </strong><a title="your skills are needed - apply for these jobs NOW" href="http://info.cytrap.eu/articles/current-job-openings" target="_blank"><strong>IT job openings, part-time</strong> &#8211; WordPress, software, PHP&#8230; spread the word</a>!</p>
<p><strong>Actionable Metrics: Standards, Testing and Trends</strong><br />
<a title="tips seem obvious - but please check are you following these ..." href="http://www.btobonline.com/apps/pbcs.dll/article?AID=/20091008/FREE/910089997/1084/FREE" target="_blank">What are some <strong>techniques marketers can use to make their email marketing more conversational</strong></a>?  #tips2follow</p>
<p><a title="Inbound Marketing, Outbound Marketing, and Spam: #IMS09 day one" href="http://www.optaros.com/blogs/inbound-marketing-outbound-marketing-and-spam-ims09-day-one#comments-block" target="_blank">Inbound versus outbound marketing &#8211; it&#8217;s changing but still a challenge for B2B folks</a></p>
<p><strong>What did we miss this week</strong>? Please add what you found that was of interest in a comment below. Thank you.</p>

]]></content:encoded>
			<wfw:commentRss>http://commetrics.com/articles/2009-week-41/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>3 lessons for bloggers: Fashion, BP and the FTC</title>
		<link>http://commetrics.com/articles/sheer-transparency/</link>
		<comments>http://commetrics.com/articles/sheer-transparency/#comments</comments>
		<pubDate>Thu, 08 Oct 2009 05:00:46 +0000</pubDate>
		<dc:creator>Urs E. Gattiker</dc:creator>
				<category><![CDATA[c corporate blogging]]></category>
		<category><![CDATA[d business ethics]]></category>
		<category><![CDATA[d business regulation]]></category>
		<category><![CDATA[e marketing 101 style matters]]></category>
		<category><![CDATA[2010 Spring Fashion Week]]></category>
		<category><![CDATA[a analytics taking action]]></category>
		<category><![CDATA[benchmark]]></category>
		<category><![CDATA[blogger advertising]]></category>
		<category><![CDATA[blogger endorsement]]></category>
		<category><![CDATA[celebrity endorsement]]></category>
		<category><![CDATA[FTC bloger guideline]]></category>
		<category><![CDATA[FTC guide]]></category>
		<category><![CDATA[high heels]]></category>
		<category><![CDATA[Milan Fashion Week]]></category>
		<category><![CDATA[see-through garments]]></category>
		<category><![CDATA[social media influence]]></category>
		<category><![CDATA[standards]]></category>
		<category><![CDATA[testimonial advertisement]]></category>
		<category><![CDATA[transparency in business]]></category>

		<guid isPermaLink="false">http://commetrics.com/?p=4790</guid>
		<description><![CDATA[Transparency is needed in business. The US FTC's new blog-endorsement regulations strive to achieve it but fail miserably. We tell you how.]]></description>
			<content:encoded><![CDATA[<p></p>
<div class="topsy_widget_data topsy_theme_blue" style="float: right;margin-left: 0.75em; background: url(data:,%7B%20%22url%22%3A%20%22http%253A%252F%252Fcommetrics.com%252Farticles%252Fsheer-transparency%252F%22%2C%20%22shorturl%22%3A%20%22http%3A%2F%2Fbit.ly%2F8XPwe8%22%2C%20%22style%22%3A%20%22big%22%2C%20%22title%22%3A%20%223%20lessons%20for%20bloggers%3A%20Fashion%2C%20BP%20and%20the%20FTC%22%20%7D);"></div>
<p><a title="The sheer transparency of it all - fashion feels the need to react to the public's demand for information" href="http://www.cytrap.eu/files/ComMetrics/2009/image/10/2009-10-02RobertoCavalliMilanFashionFall2009.gif"><img style="font-size: 16px;vertical-align: baseline;background-color: transparent;float: left;padding: 0px;margin: 10px;border: 0px initial initial" src="http://www.cytrap.eu/files/ComMetrics/2009/image/10/2009-10-02RobertoCavalliMilanFashionFall2009.gif" border="0" alt="Image - Roberto Cavalli -  model Fall 2009 for Spring 2010 line" width="125" height="275" /></a>The <strong>public&#8217;s greater demand for transparency in financial markets</strong> also seems to resonate with designers presenting their wares in Milan during Fashion Week.</p>
<p>Instead of doing the talking, they were <strong>showing the goods</strong>.</p>
<p><strong>Lesson 1</strong> =&gt; In fashion terms, <strong>see-through garments are generally a message about direction</strong>, and maybe even intention, but not actual wardrobes.</p>
<p>The appearance of see-through does not usually move beyond the runway. However, it does confirm the truism that, <strong>no matter how much people talk about transparency, it is not always really what they want</strong>.</p>
<p><span id="more-4790"></span></p>
<p><strong>Bonus Tip</strong>: Unless you have the right high heels, things just don&#8217;t look right &#8211; <a title="80 percent of women would wear stilettos or strappy heels on a first date" href="http://commetrics.com/articles/why-women-buy-black-high-heels-the-girls-guide-to-everything/" target="_blank"><strong>Why women buy black high heels: the guide for everything</strong></a>.</p>
<p><strong>BP</strong><br />
It has been four years since BP&#8217;s biggest refinery exploded in Texas, killing 15 people and injuring hundreds in the worst US industrial accident in more than a decade. But an <strong>OSHA audit</strong> by the US Department of Labor&#8217;s Office of Audit revealed that <strong>deaths since 2005 should have led to implementation of its &#8220;enhanced enforcement provisions&#8221;</strong>. This would have resulted in greater enforcement efforts, including enhanced follow-up inspections and more stringent settlement terms.</p>
<p><a title="Investigations are pointing fingers at people at the highest levels of the company for not paying enough attention to safety — and they helped persuade John Browne, BP’s chief executive, who was once considered a model oil company executive, to resign." href="http://www.cytrap.eu/files/ComMetrics/2009/image/10/2009-10-02wreckageBPfacilityTexas2005.gif"><img style="float: right;margin: 10px;border: 0px initial initial" src="http://www.cytrap.eu/files/ComMetrics/2009/image/10/2009-10-02wreckageBPfacilityTexas2005.gif" border="0" alt="image - the wreckage at BP's facilitate in Texas City" /></a></p>
<p><strong>Lesson 2</strong> =&gt; better governance <strong>requires streamlining of regulatory tasks, as well as putting the right procedures into place</strong>.</p>
<p>BP&#8217;s Texas City refinery disaster suggests that plenty of regulation was in place, but the <strong>devil is in the details</strong>.</p>
<p><strong>Bonus Tip</strong>: Fashion demonstrates that the more you tell, the less you show - <a title="Texas Refinery Accident (From an e mail forward; ca. May 2006 at an Industry Process Safety Conference)" href="http://maecourses.ucsd.edu/ceng124/safety/BP_2005speech.pdf" target="_blank"><strong>BP Texas Refinery Accident Lessons Learned</strong></a> &#8211; John Mogford, BP Senior Group VP for Safety and Operations had a good teacher.</p>
<p><strong>US Federal Trade Commission (FTC) and <a title="what qualifies as a corporate blog - what does not" href="http://howto.commetrics.com/?page_id=120" target="_blank">bloggers</a></strong><br />
As the above indicates, neither fashion houses&#8217; clientele nor BP seem to appreciate transparency that much.</p>
<p>In order to <strong>make sponsorship and endorsement regarding blogs more transparent</strong>, the FTC released <strong>a guide to be adopted by December 1, 2009</strong>. What is of particular interest for bloggers are statements like:</p>
<ul><em>&#8220;&#8230; postings by a blogger who is paid to speak about an advertiser’s product will be covered by the Guides, regardless of whether the blogger is paid directly by the marketer itself or by a third party on behalf of the marketer.&#8221; </em>(p. 9)&#8230;</ul>
<ul><em>&#8220;&#8230; If [a] blogger frequently receives products from manufacturers because he or she is known to have wide readership within a particular demographic group that is the manufacturers’ target market, the blogger’s statements are likely to be deemed to be &#8216;endorsements&#8217; [within the meaning of the Guides]&#8230;&#8221;</em> (p.10)</ul>
<ul><em>&#8220;The Commission acknowledges that bloggers may be subject to different disclosure requirements than reviewers in traditional media. In general&#8230; the Commission does not consider reviews published in traditional media&#8230; to be sponsored advertising messages. Accordingly, such reviews are not &#8216;endorsements&#8217; within the meaning of the Guides. Under these circumstances&#8230; knowing whether the media entity that published the review paid for the item in question would not affect the weight consumers give to the reviewer’s statements.&#8221;</em> (p. 47)</ul>
<ul><a title="guidelines: brick-and-mortar journalists are treated differently than bloggers - even if their content is printed on paper as well as online... New York Times, LA Times, Wall Street Journal, etc." href="http://commetrics.com/download/13/" target="_blank"><strong>Download FTC Guides &#8211; 84 pages, pdf</strong></a><strong><br />
Enforcement starts December 1, 2009</strong>.</ul>
<p>All things being equal, the above indicates that if the blogger gets product samples, tests them and/or writes a positive review (considered an endorsement), public disclosure is necessary.</p>
<p>Also check out:  <strong><a title="original Rules - further guidance, see above" href="http://www.ftc.gov/os/fedreg/2008/november/081128guidesconcerningtheuseofendorsementsandtestimonials.pdf" target="_blank">US FTC &#8211; Nov 08 guidelines</a></strong> or the <strong><a title="Consumer Protection for Unfair Trading Regulation 2008 - UK" href="http://www.oft.gov.uk/advice_and_resources/small_businesses/competing/protection" target="_blank">UK’s rules regarding fair dealings</a></strong>.</p>
<p><strong>If we agree that such disclosure is desirable, why not also apply it to traditional media?</strong> It is often hard to believe that journalists who receive product samples and are invited to press junkets can legitimately claim independence and do not need to disclose such relationships (see also<a title="Bottomless goody bag: Fair product reviews - can you trust journalists?" href="http://commetrics.com/?p=572" target="_blank"> Bottomless goddy bag for journalists</a></p>
<p><a title="Bottomless goody bag: Fair product reviews" href="http://commetrics.com/?p=572" target="_blank"></a><strong>Lesson 3</strong>: Regulators&#8217; intentions to improve transparency regarding <strong>endorsement, sponsorship and getting paid to blog about a product</strong> are admirable. But in reality, this means <strong>more costly administrative work for bloggers and sponsors alike, as well as more litigation, even as things remain opaque</strong>.</p>
<p><strong>Bonus Tip</strong>: Online and offline content is increasingly merging (e.g., Business Week spent $16 million to build their new social network, <a href="http://bx.gattiker.name/" target="_blank"><img style="font-size: 14px;vertical-align: baseline;background-color: transparent;padding: 0px;margin: 0px;border: 0px none initial" src="http://www.cytrap.eu/files/ComMetrics/2009/image/SN/2009-10-06BusinessWeek.gif" border="1" alt="Image - Connect with Urs E. Gattiker on Business Week's Business Exchange" width="50" height="25" /></a> Exchange)  ==&gt; <a title="offsetting the shortage in revenues but how if advertisers are switching to the Internet" href="http://commetrics.com/articles/1-dollar-price-tag/" target="_blank">TV Guide and Business Week: Twins?</a></p>
<p><strong>Bottom line</strong><br />
<strong>Transparency is fine in theory, but difficult in practice</strong>, as demonstrated by the appearance on transparent fashion &#8211; but only on the runway. <strong>No woman really wants her undergarment on display</strong>, anymore than she wants to reveal her motivations.</p>
<p>As the BP Texas City refinery case illustrates, <strong>regulation neither assures compliance nor better safety</strong> for workers and consumers, <strong>unless proper audits and enforcements</strong> are also put in place.</p>
<p>The FTC&#8217;s new guidelines for bloggers clearly illustrate that <strong>treating one group differently than another without cause starts things off on the wrong foot</strong>, creating an unfair double-standard.</p>
<p>From a better governance perspective, as well as fair justice, the FTC&#8217;s &#8220;Final Guides Governing Endorsements, Testimonials &#8211; Changes Affect Testimonial Advertisements, Bloggers, Celebrity Endorsements&#8221; are not worth the paper they are written. Except that they will cause a flood of litigation.</p>
<p><strong>More resources about corporate transparency, blogging, etc.</strong>:</p>
<ul>ComMetrics: <a title="don't get fooled - fashion will not resolve our economic crisis" href="http://commetrics.com/articles/bono-gore-and-schiffer-join-contest/" target="_blank">Bono, Gore and Schiffer join contest</a>,<br />
Queen of Sky Blog: <a title="Was fired in 2004 for posting pictures of herself on a company plane on her blog" href="http://queenofscreen.blogspot.com/" target="_blank">now Queen of Screen blog &#8211; Ellen Simonetti</a>, former Delta Airlines flight attendant,<br />
ComMetrics: <a title="razzle dazzle it will be - but will it help WEF Davos become more effective - FINALLY " href="http://commetrics.com/articles/paris-fashion-to-organize-davos-2010/" target="_blank">Paris Fashion to organize Davos 2010</a>,<br />
Financial Times: <a title="Texas City refinery - BP is overdue to perform inspections and preventative maintenance on 77 critical instruments" href="http://www.ft.com/cms/s/0/e32667b8-ac8f-11de-a754-00144feabdc0.html" target="_blank">BP fails to comply with safety standards</a>, and<br />
Office of Inspector General — Office of Audit: 2009-03-31 Employers with reported fatalities were not always properly identified and inspected under OSHA&#8217;s enhanced enforcement program. <a title="OSHA hired a 3rd party to do its auditing of the BP Texas City refinery" href="http://www.oig.dol.gov/public/reports/oa/2009/02-09-203-10-105.pdf" target="_blank">Report number 02-09-203-10-105</a></ul>
<p><strong>Got an idea? Leave a comment!</strong> We love to hear your thoughts: are you for or against paid blog posts? What about celebrity endorsements? When and how should a blogger have to disclose a commercial relationship?</p>
<p>This is a chance for anyone with first-hand knowledge (this means <strong>you</strong>) to <strong>please share any lessons learned!</strong></p>

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