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	<title>ComMetrics &#187; crowdslaving</title>
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		<title>ComMetrics weekly review: Pepsi to iPhone via Google</title>
		<link>http://commetrics.com/articles/2009-week-42/</link>
		<comments>http://commetrics.com/articles/2009-week-42/#comments</comments>
		<pubDate>Sun, 18 Oct 2009 18:30:04 +0000</pubDate>
		<dc:creator>Urs E. Gattiker</dc:creator>
				<category><![CDATA[c corporate blogging]]></category>
		<category><![CDATA[social media diary]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[c micro-blogging  Twitter]]></category>
		<category><![CDATA[crowdslaving]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[machismo]]></category>
		<category><![CDATA[Pepsi damages brand]]></category>
		<category><![CDATA[road fatalities]]></category>
		<category><![CDATA[sexist iPhone application]]></category>

		<guid isPermaLink="false">http://commetrics.com/?p=4960</guid>
		<description><![CDATA[ComMetrics Week in Review: Pepsi fails social media test, Oklahoma road fatalities thanks to Twitter and Google enters cyber-slave trade. Plus, free tools and more!]]></description>
			<content:encoded><![CDATA[<p></p>
<div class="topsy_widget_data topsy_theme_blue" style="float: right;margin-left: 0.75em; background: url(data:,%7B%20%22url%22%3A%20%22http%253A%252F%252Fcommetrics.com%252Farticles%252F2009-week-42%252F%22%2C%20%22style%22%3A%20%22big%22%2C%20%22title%22%3A%20%22ComMetrics%20weekly%20review%3A%20Pepsi%20to%20iPhone%20via%20Google%22%20%7D);"></div>
<p><a href="http://commetrics.com/articles/information-overload/" target="_blank"><img style="font-size: 16px;vertical-align: baseline;background-color: transparent;float: left;padding: 0px;margin: 10px;border: 0px initial initial" src="http://www.cytrap.eu/files/ComMetrics/2009/image/10/Pepsi_logo%2Cgif" border="1" alt="Image - Pepsi's iPhone application - helping men pick up women: a public relations disaster that is damaging the brand" width="200" height="100" /></a>Every week we tweet about a lot of interesting stuff, highlighting <strong>great content that is of interest to social media folks and corporate bloggers</strong>. The best way to keep track is simply to follow us on Twitter. If you already follow too many people to keep track of, however, this weekly compilation provides you with our top tweets for the previous seven days.</p>
<p>Our <strong>top stories</strong> include how <strong>Manchester Airport hopes to catch contraband by producing &#8220;naked&#8221; images of passengers</strong>, how we can encourage employees to engage with customers by practicing <strong>straightforward social media user policies</strong>, why you cannot ask for <strong>safe driving with Twitter &amp; mobile phone travel alerts</strong>, and how <strong>Google uses crowdslaving to get you to do the work</strong>. Plus, check out some free tools, including <strong>WordPress plugins</strong>.</p>
<p>In case you missed the last six weeks’ best links:</p>
<p><a title="top stories include Amazon's Elastic Computer Cloud or EC2 vulnerability to hacking, 34 free social media tools, Microsoft and Bing's imminent release of a new, joint feature and how the media shift shows why BBC, AOL and the Guardian are becoming increasingly dependent on social networks like Facebook, Xing and Bebo to get traffic (view chart) and how Twitter may be named in a lawsuit after a driver's tweeting caused freeway carnage" href="http://commetrics.com/articles/2009-week-36/" target="_blank"><strong>Very useful links: Data-theft to tweet-deaths via free tools</strong></a> for week 36.<br />
<a title="banning Twitter - try again NFL..." href="http://commetrics.com/articles/2009-week-37/" target="_blank"><strong>Very useful links: NFL bans Twitter, now with adverts</strong></a> for week 37.<br />
<strong><a title="ComMetrics week 38 - the best social media links you missed" href="http://commetrics.com/articles/2009-week-38/" target="_blank">Very useful links: Real Madrid to GM via Twitter</a></strong> for week 38.<br />
<a title="SEO experts’ top 5 secrets." href="http://commetrics.com/articles/2009-week-39/" target="_blank"><strong>Very useful links: Audi to Ecofootprint via PlayStation</strong></a> for week 39.<br />
<a title="top stories include Toyota’s Lexus issues major recall, Internet ad spending surpasses TV, the Public Relations Society of America (PRSA) shows us the way for social media benchmarking. " href="http://commetrics.com/articles/2009-week-40/" target="_blank"><strong>Very useful links: Toyota to Razorfish via PRSA</strong></a> for week 40.<br />
<a title="top stories include how 50 global brands use Twitter, why we should focus more on inbound than outbound marketing, and  how to make email marketing more conversational. Plus, check out some free tools, including recruiting secrets." href="http://commetrics.com/articles/2009-week-41/" target="_blank"><strong>Very useful links: FTC to marketing via Twitter</strong></a> for week 41.<span id="more-4960"></span></p>
<p><strong>Social Media TOOLS and GUIDES that make a DIFFERENCE</strong><br />
WordPress plugins &#8211; <strong><a title="Plugins that make my life easier with WordPress - some real gems here" href="http://www.designer-daily.com/8-ways-to-make-wordpress-easier-to-use-for-your-clients-4580" target="_blank">8 ways to make WordPress easier to use</a></strong> for you and your clients via @dKasrel @deliciousnew  #tips2follow</p>
<p>- <a title="So we want foster more engagement with our clients but block employees from accessing MySpace, Facebook, Twitter .... go figure" href="http://www.roberthalftechnology.com/PressRoom?pressRelease_5.request_type=RenderPressRelease&amp;pressRelease_5.releaseId=2531" target="_blank"><strong>More Than Half of Employers Now Block Twitter, Facebook, MySpace&#8230;</strong></a></p>
<p><a href="http://Facebook.gattiker.name" target="_blank"><img style="font-size: 16px;vertical-align: baseline;background-color: transparent;float: right;padding: 0px;margin: 10px;border: 0px initial initial" src="http://www.cytrap.eu/files/ComMetrics/2009/image/SN/2009-10-06Facebook.gif" border="1" alt="Image - Connect with Urs E. Gattiker on Twitter" width="50" height="50" /></a></p>
<ul><strong>We need Twitter and Facebook policies</strong>, but <a title="journalism organisations need conversations, not restrictions." href="http://paidcontent.org/article/419-wapos-social-media-guidelines-paint-staff-into-virtual-corner/" target="_blank">WaPo&#8217;s guidelines do not encourage engagement</a>. Instead, they discourage using the tool at all.<br />
<strong>Question: how can you foster brand awareness, brand knowledge and better engagement with such restrictive policies?</strong><br />
Answer: have social media guidelines that leverage your customer engagement efforts via Facebook and Twitter - <strong><a title="don't put up a firewall, but rules you MUST have - Facebook, Twitter" href="http://commetrics.com/5-golden-rules/" target="_blank">ComMetrics social media guidelines</a>.</strong><br />
And <a title="interesting but the devil lies in the details" href="http://www.icis.com/Articles/2009/10/19/9255330/social-media-can-strengthen-customer-relationships.html" target="_blank">NO hoping that social media can strengthen customer relationships</a> while blocking employees&#8217; use of social media: <strong><a title="how to make it all work in practice" href="http://commetrics.com/articles/this-site-is-prohibted/" target="_blank">Yes Virginia, social media client-engagement IS a myth!</a></strong></ul>
<p>#trends2watch =&gt; <a title="As a wine connoisseur, our client understood the concept of aging something to perfection and agreed to give her blog venture at least twelve months" href="http://howto.commetrics.com/articles/blog-metrics-1/" target="_blank"><strong>3 golden rules in social media marketing</strong> that help you get a bigger bang for your buck</a> #tips2follow</p>
<p><strong><a title="Like  Wikipedia, that is, aggregations of the inventions of individual virtuosos." href="http://www.forbes.com/2009/09/28/crowdsourcing-enterprise-innovation-technology-cio-network-jargonspy.html" target="_blank">Why crowdsourcing is a myth or misconception</a> &#8211; crowds do not innovate, individuals do</strong>.</p>
<p><a href="http://Twitter.gattiker.name" target="_blank"><img style="font-size: 16px;vertical-align: baseline;background-color: transparent;float: right;padding: 0px;margin: 10px;border: 0px initial initial" src="http://www.cytrap.eu/files/ComMetrics/2009/image/SN/2009-10-06Twitter.gif" border="1" alt="Image - Connect with Urs E. Gattiker on Twitter" width="125" height="125" /></a><strong>While @joannejacobs disagrees</strong>, we stand by the above assertion that #crowdsourcing means few create + innovate while the majority follows = #crowdslaving or like @Teco says: when hype&#8217;s dead&#8230; #trends2watch</p>
<p>VERY USEFUL #trends2watch &#8211; <a title="How to make sense of the data that is gathered, tools available, etc." href="http://conniebensen.com/2009/10/08/seven-business-objectives-and-their-roi-for-monitoring-social-media/" target="_blank"><strong>7 business reasons for social media monitoring &#8211; the tools</strong></a> &#8211;  #tips2follow</p>
<p><strong>Social Media FIRST to Move – TRENDWATCH</strong><br />
#trends2watch =&gt; <strong>Americans, Brits &amp; Swiss make calls on their mobile phones. In contrast, the Japanese interact: see ubiquitous quick response (QR) codes on billboards</strong>. These two-dimensional barcodes offer camera phones with the appropriate software an opportunity to connect with Web-based resources relating to the product featured in the advertisement.</p>
<p><strong><a title="it all went so fast, up the come, fast the die and here we are today with social networks" href="http://www.webdesignerdepot.com/2009/10/the-history-and-evolution-of-social-media/" target="_blank">The history of social media</a></strong> &#8211; albeit according to the US &#8211; very interesting read with images #things2read</p>
<p><strong>#Google maps world&#8217;s buildings in 3D, but they want YOU to do the work</strong> =&gt; watch video #privacy2watch #crowdslave</p>
<p><a href="http://commetrics.com/articles/2009-week-42/"><em>Click here to view the embedded video.</em></a></p>
<p>We <strong><a title="why printed media is struggling to make up revenue shortfalls - ADVERTISING - during this economic crisis" href="http://commetrics.com/articles/1-dollar-price-tag/" target="_blank">predicted in July that a Business Week takeover would happen &#8211; #Bloomberg is the winner</a></strong> and will take over for a song #trends2watch</p>
<p><a href="http://twitter.com/OKDOT/status/4750364173" target="_blank"> <img style="font-size: 16px;vertical-align: baseline;background-color: transparent;float: right;padding: 0px;margin: 10px;border: 0px initial initial" src="http://www.cytrap.eu/files/ComMetrics/2009/image/10/2009-10-11OKDOTprovidesTrafficAlertsBUT.gif" border="1" alt="Image - Connect with Urs E. Gattiker on Twitter" width="175" height="125" /></a></p>
<p>Dangers of texting while driving is known, as <strong><a title="Week 36 - Very useful links: Data-theft to tweet-deaths via free tools" href="http://commetrics.com/articles/2009-week-36/" target="_blank">we reported</a></strong>: Why do US state transportation increasingly offer Twitter advisories like @okdot &#8211; just wait for an avalanche of lawsuits by drivers involved in accidents while checking traffic alerts on their cell phones and other mobile devices.</p>
<p>#first2move the <strong>North Carolina Department of Transportation provides traffic reports via Twitter</strong>. What about risk management? Traffic reports for motorists and ferry passengers by region or interstate highway. #trends2watch</p>
<p>Now the <strong>Oklahoma Department of Transportation is following the crowd &#8211; when will the first fatality end up in court</strong> &#8211; Oklahoma legislators have been encouraged to pass legislation that bans the use of cellphones while driving (even with hands-free features enabled, the risk of accident increases dramatically).</p>
<p><strong>Social Media MARKETING BUZZ – Building or Damaging Brand</strong><br />
History in the making &#8211; <a title="how it started for the world's search giant" href="http://www.google.com/tenthbirthday/#start" target="_blank"><strong>Interactive #Google timeline, starting in 1999 until Sept. 2007</strong></a> &#8211; interesting to see what kind of things happened since it all began.</p>
<p>A recent survey conducted with 271 US CMOs, marketing VPs and directors in June 2009 reported that:</p>
<ul>- almost 70 percent of marketers say they have never made a change to their products or marketing campaigns based on consumer feedback on social media sites,<br />
- 43 percent said lack of knowledge and expertise prevents them from using social media in their marketing programs, and<br />
- 39 percent report that they are not convinced of social media&#8217;s value or Return on Investment (ROI).<br />
Download study: <a title="One of the outcomes is that many marketing and communications professionals are still grappling with the best way to incorporate social media tactics in their overall plans and strategy." href="http://www.mslworldwide.com/social-media-survey" target="_blank"><strong>PRWeek &#8211; Social Media Survey 2009</strong></a> &#8211; need to register BUT you get the report for free.</ul>
<p>It is so easy to damage your brand: Pepsi is trying to be cool and appeal to guys with a new iPhone application. The <a title="helping guys to pick up women and report about their contests on Twitter and Facebook - the best way to damage your brand and upset more than 50 percent of your potential market - what a disgrace" href="http://online.wsj.com/article/SB10001424052748703790404574471522737925470.html?mod=WSJ_hpp_sections_tech" target="_blank"><strong>app appears to objectify women</strong></a> =&gt; #harassment AND damages the <strong><a title="damage is done much faster than building your brand" href="http://commetrics.com/articles/ft-commetrics-global-500-blogs-case-study-becks-beer/" target="_blank">Pepsi #brand, as Becks did once before</a></strong>.</p>
<p><strong><a title="damage is done much faster than building your brand" href="http://commetrics.com/articles/ft-commetrics-global-500-blogs-case-study-becks-beer/" target="_blank">What kind of management team would approve a project that builds on stereotypes and supports sexism?</a></strong></p>
<p><a href="http://Twitter.gattiker.name" target="_blank"><img style="font-size: 16px;vertical-align: baseline;background-color: transparent;float: right;padding: 0px;margin: 10px;border: 0px initial initial" src="http://www.cytrap.eu/files/ComMetrics/2009/image/10/2009-10-14iPhoneApplicFromPepsiBadTasteDamagesBrand.gif" border="1" alt="Image - PepsiCo's iPhone disaster - better connect with Urs E. Gattiker on Twitter" width="200" height="100" /></a>Pepsi re-tweeting the @AMPwhatsnext iPhone apology (see image at right) suggests that Pepsi completely missed the fact that social media users want a direct apology.</p>
<p><a title="museum's Internet platform" href="http://en.auschwitz.org.pl/m/" target="_blank"><strong>Nazi death camp Auschwitz-Birkenau</strong></a><strong> gets <a title="Page was taken down on Thursday" href="http://www.guardian.co.uk/media/pda/2009/oct/15/auschwitz-facebook" target="_blank">Facebook page</a> &#8211; not online yet.</strong></p>
<p><strong>Job Opening</strong><br />
@WomenWhoTech @InfoSecJobsUK Students @naijand @lhawthorn &#8211; <a title="your skills are needed - apply for these jobs NOW" href="http://info.cytrap.eu/articles/current-job-openings" target="_blank"><strong>IT job openings, part-time</strong> &#8211; WordPress, software, PHP&#8230; spread the word!</a></p>
<p><strong>InfoSec &#8211; Privacy Watch, User Rights</strong><br />
#privacy2watch &#8211; <a title="The airport has stressed that the images are not pornographic and will be destroyed straight away." href="http://news.bbc.co.uk/2/hi/uk_news/8303983.stm" target="_blank">scanner producing naked images of travelers at Manchester Airport</a> =&gt; Nothing to &#8216;declare&#8217;.</p>
<p><strong>What did we miss this week</strong>? Please add what you found that was of interest in a comment below. Thank you.</p>

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