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	<title>ComMetrics - web benchmark, web analytics,  blogs, e-commerce,  Zürich &#187; damage Lexus brand</title>
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	<link>http://commetrics.com</link>
	<description>benchmark social media, benchmark report, improve performance, web analytics, customised services, KPI, scorecard, Kennzahlen soziale Medien, social media strategie Loesungungen</description>
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		<title>ComMetrics weekly review: Toyota to Razorfish via PRSA</title>
		<link>http://commetrics.com/articles/2009-week-40/</link>
		<comments>http://commetrics.com/articles/2009-week-40/#comments</comments>
		<pubDate>Sun, 04 Oct 2009 18:25:07 +0000</pubDate>
		<dc:creator>Urs E. Gattiker</dc:creator>
				<category><![CDATA[a analytics tools]]></category>
		<category><![CDATA[c corporate blogging]]></category>
		<category><![CDATA[d business ethics]]></category>
		<category><![CDATA[social media diary]]></category>
		<category><![CDATA[best practice]]></category>
		<category><![CDATA[buzz marketing]]></category>
		<category><![CDATA[c blogging - case studies]]></category>
		<category><![CDATA[damage brand]]></category>
		<category><![CDATA[damage Lexus brand]]></category>
		<category><![CDATA[FT]]></category>
		<category><![CDATA[how to spend it Financial Times]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social media analytics]]></category>
		<category><![CDATA[social media measuremennt]]></category>
		<category><![CDATA[TIME vs. Mashable]]></category>
		<category><![CDATA[web usability]]></category>

		<guid isPermaLink="false">http://commetrics.com/?p=4740</guid>
		<description><![CDATA[ComMetrics Week in Review: Toyota damages Lexus brand, Mashable and TIME vs. FT and Razorfish: who is more wrong? Plus free tools and more!]]></description>
			<content:encoded><![CDATA[<p></p>
<div class="topsy_widget_data topsy_theme_blue" style="float: right;margin-left: 0.75em; background: url(data:,%7B%20%22url%22%3A%20%22http%253A%252F%252Fcommetrics.com%252Farticles%252F2009-week-40%252F%22%2C%20%22style%22%3A%20%22big%22%2C%20%22title%22%3A%20%22ComMetrics%20weekly%20review%3A%20Toyota%20to%20Razorfish%20via%20PRSA%22%20%7D);"></div>
<p><a title="Benchmark .... for outcomes view slides further below" href="http://www.cytrap.eu/files/ComMetrics/2009/image/10/2009-10-02BenchmarkingBasedOnBusinessOutcomes.gif"><img style="float: left;margin: 10px;border: 0px initial initial" src="http://www.cytrap.eu/files/ComMetrics/2009/image/10/2009-10-02BenchmarkingBasedOnBusinessOutcomes.gif" border="0" alt="graphic - Public Relations Society of America" width="200" height="200" /></a>Short link blogging coming your way this week: our <strong>top stories</strong> include <strong>Toyota&#8217;s Lexus issues major recall</strong>, <strong>Internet ad spending surpasses TV</strong>, the <strong>Public Relations Society of America (PRSA) shows us the way for social media benchmarking</strong>. Plus, check out some free tools, including <strong>email marketing secrets</strong>.</p>
<p>In case you missed the last six weeks’ best links:</p>
<p><a title="Very useful links: UBS to Levi’s via CBS" rel="bookmark" href="http://commetrics.com/articles/2009-week-34/"><strong>Very useful links: UBS to Levi’s via CBS</strong></a> for week 34.<br />
<a title="social media buzz, ethics and privacy matters ..." href="http://commetrics.com/articles/2009-week-35/" target="_blank"><strong>Very useful links: Microsoft vs. Facebook vs. SAP</strong></a> for week 35.<br />
<a title="top stories include Amazon's Elastic Computer Cloud or EC2 vulnerability to hacking, 34 free social media tools, Microsoft and Bing's imminent release of a new, joint feature and how the media shift shows why BBC, AOL and the Guardian are becoming increasingly dependent on social networks like Facebook, Xing and Bebo to get traffic (view chart) and how Twitter may be named in a lawsuit after a driver's tweeting caused freeway carnage" href="http://commetrics.com/articles/2009-week-36/" target="_blank"><strong>Very useful links: Data-theft to tweet-deaths via free tools</strong></a> for week 36.<br />
<a title="banning Twitter - try again NFL..." href="http://commetrics.com/articles/2009-week-37/" target="_blank"><strong>Very useful links: NFL bans Twitter, now with adverts</strong></a> for week 37.<br />
<strong><a title="ComMetrics week 38 - the best social media links you missed" href="http://commetrics.com/articles/2009-week-38/" target="_blank">Very useful links: Real Madrid to GM via Twitter</a></strong> for week 38.<br />
<a title="SEO experts’ top 5 secrets." href="http://commetrics.com/articles/2009-week-39/" target="_blank"><strong>Very useful links: Audi to Ecofootprint via PlayStation</strong></a> for week 39.</p>
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<p><strong>Social Media TOOLS and GUIDES that make a DIFFERENCE</strong><br />
VERY USEFUL =&gt;#trends2watch - study suggests four change drivers shifting control within the ad industry. As consumers exert increasing control over how and when they view advertising, <strong>advertisers demand more individual-specific and involvement-based measurements</strong>. This is putting more pressure on the traditional ways we measure advertising success using the mass-market model.</p>
<ul><a title="Get the executive summary of the study" href="http://www-03.ibm.com/industries/global/files/media_ibv_advertisingv2.pdf?re=media&amp;sa_message=title=download_complete_ibm_institute_for_business_value_study" target="_blank">Download executive summary here.</a><br />
<a title="download complete study with all the figures, charts and details" href="http://www-03.ibm.com/industries/global/files/media_ibv_advertisingv2.pdf?re=media&amp;sa_message=title=download_complete_ibm_institute_for_business_value_study" target="_blank">Download complete study here.</a></ul>
<p>VERY USEFUL =&gt; <strong><a title="subject header - personalize &amp; less than 35 characters - start testing this now, it works" href="http://www.clickz.com/3627435" target="_blank">Email marketing &#8211; testing subject line scenarios</a></strong>. What a difference this can make to your bottom line! #metrics2watch</p>
<p><strong>Social Media MARKETING BUZZ – Building or Damaging Brand</strong><br />
Recently four people died in a car crash involving a Toyota Lexus whose accelerator pedal got stuck. 2009-10-01 <strong>Toyota instructed 3.8 million US vehicle owners</strong> to take the floor mats out of their cars, trucks and SUVs to check&#8230;</p>
<p>View measurement results, including graphics about <strong><a title="Toyota’s Floor Mat Recall - Brand Impact Measurement" href="http://infegy.com/buzzstudy/toyotas-floor-mat-recall-brand-impact-measurement/" target="_blank">how this affected the Lexus brand in the social media realm</a></strong>. P.S. &#8211; Toyota expects to lose ¥450 billion this year.</p>
<p>Nice for our collective ego =&gt; <strong><a title="ComMetrics blog listed at the bottom right of this page" href="http://thedailyreviewer.com/top/social-media/4" target="_blank">ComMetrics joins another list of top social media blogs</a></strong> &#8211; see also logo to the right on our blog&#8217;s homepage.</p>
<p><strong>Social Media FIRST to Move – TRENDWATCH</strong><br />
#trends2watch =&gt; <a title="using the right benchmark shows Twitter cannibalizes your usual distribution channels, distracts your customer service people and so forth... so where is its positive effect on your bottom line?" href="http://commetrics.com/articles/microblogging-is-unprofitable" target="_blank">Mashable and TIME fail hard: Twitter won&#8217;t change business</a></p>
<p>#first2move #trends2watch =&gt; in the <a title="internet ad spending surpassed television ad spending for the first time ever anywhere in the world." href="http://www.iabuk.net/en/1/adspendgrows300909.mxs" target="_blank">UK, internet ad spending surpassed television in Q1 2009</a> <strong>for the first time ever, anywhere in the world</strong>.</p>
<p>Sixty percent of all online ad spending in the first half of 2009 went to searching, which now tops £1 billion. Online classifieds are still experiencing rapid, double-digit growth and reaped £385 million or 22 percent of all online ad spending. The weakling of online advertising is display ads, where spending fell by 5.2 percent. <a title="what the numbers mean for newspapers and advertisers as well as bloggers wanting to make some advertising money" href="http://www.iabuk.net/media/images/BBCNews30.09.090545_5246.wmv" target="_blank"><strong>View BBC video</strong></a>.</p>
<p><strong>I am sick of the noise on Twitter!</strong> <a title="90% of Twitter's content is generated by 1-2% of registrants. The huge mass of folks that tweet less than 10 times (i.e. sign up and tune out) is staggering." href="http://lostintheflog.wordpress.com/2009/09/23/time-to-pay-the-twitter//" target="_blank">Would you pay for it? Here is why you should say yes.</a> #trends2watch</p>
<p><a title="when print goes online - how to do it wrong with a bang - FT and Razorfish show how NOT to do it" href="http://www.cytrap.eu/files/ComMetrics/2009/image/10/2009-10-03humanComputerInteractionFTfailsTest.gif"><img style="font-size: 16px;vertical-align: baseline;background-color: transparent;float: right;padding: 0px;margin: 10px;border: 0px initial initial" src="http://www.cytrap.eu/files/ComMetrics/2009/image/10/2009-10-03humanComputerInteractionFTfailsTest.gif" border="0" alt="HowToSpendIt.com screen shot - usability disaster at its worst" width="250" height="175" /></a><strong>FT and Razorfish fail web usability 101</strong>: This term is usually described as the degree to which websites have been designed keeping user needs in mind, in contrast to those of the designer or the site owner.</p>
<p>Because of users not being willing to wait, having a quickly loading page is an overriding design concern. In turn, keeping page size as small as possible is helpful while making navigating, printing and so forth easier &#8211; all challenges designers must master.</p>
<p>Finally, social media has changed the web, whereby users want to participate, share and contribute in one way or another, including but not limited to comments (leave one for this post, please). So what gives, you might ask? Well&#8230;</p>
<p>2009-10-03 <strong><a title="the world's most luxurious website " href="http://howtospendit.com" target="_blank">howtospendit.com</a></strong> was launched promising us daily updates, weekly columns and exclusive content. But as one visits the site and explores its content one wonders how newspapers intend to <a title="the most luxurious website " href="http://commetrics.com/articles/struggle-making-people-pay-for-news/" target="_blank">charge for such content, since surfers won&#8217;t stay around long enough to enjoy, much less pay</a>. The website makes one yawn and get lost. Will you ever re-visit after your first visit, thanks to this post?</p>
<p><strong>Actionable Metrics: Standards, Testing and Trends</strong><br />
RT @DebbieWeil ==&gt; If you missed it, <strong><a title="register now so your company's blog can be included for 2010 - the race has started" href="http://ftindex.commetrics.com/1/" target="_blank">@ComMetrics and FinancialTimes&#8217; May 2009 scoring of top 75 corporate blogs</a></strong> #metrics2watch</p>
<p>What PR practitioners can and should <strong>take to the C-suite to explain exactly how PR helps the bottom line</strong>. <a title="View the slides - very informative" href="http://www.slideshare.net/prsa/documenting-the-business-outcomes" target="_blank"><strong>Documenting The Business Outcomes</strong></a> (see also image at top left).</p>
<p><strong>What did we miss this week</strong>? Please add what you found that was of interest in a comment below. Thank you.</p>

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